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When I tell some prospective clients that workers in India will monitor their calls, I can feel the fear. They're worried that people for whom English is a second language won't be able to understand the nuances of what's being said in the
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This is a personal blog on my experiences, thoughts and ideas as a call center agent. It also includes current events, news and other worth-reading articles about life itself.
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CallCentering.com is a call center industry focused blog.
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Stories, experiences, advice column or tips and techniques, articles, fun stuff to do, places to go, events and a discussion forum on the call center industry. For all call center veterans and newbies.
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Telax Hosted Call Center Blog focuses on the Telephony Revolution that is happening before our eyes. We'll get you up to speed on all the exciting new technology. Take the leap!
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